Frequently Asked Questions

Can I have my apartment serviced daily like a hotel?

That’s no problem at all, we can arrange for your apartment to be serviced as often as you like, please advise our staff at the time of booking to arrange this. We do charge a fee for additional servicing, as our standard quoted nightly rates are based on the fully self contained style of accommodation, it all comes down to the way in which you want to arrange your stay with us.

Do the apartments have air conditioning?

All of our apartments have reverse cycle air conditioning and some units are also fitted with ceiling fans as an alternative to using the air conditioning.

Do we have to bring our own linen? i.e. pillows, towels, sheets?

All linen is provided in the Apartments. Our apartments are not serviced daily, bookings of 8 nights or longer do receive a mid stay service. All of our apartments do come fully equipped with Laundry facilities for your use during your stay. Should you require extra linen or amenities during your we can certainly arrange this for an additional charge.

What is your child policy?

0-2 Years inclusive FOC when using existing bedding. Cot hire available – FOC.
3 Years + adult rates apply.

Do you offer cot hire?

Yes we do and it is FREE of charge. Please be sure to notify our staff of your cot requirements at the time of making your booking. We arrange the cots through an external hire company so if you need to change your requirements please notify us within 24 hours of your arrival.

Do you have safe, secure parking?

Landmark Resort has FREE and a secure underground car park accessed via Burnett street. A valid room key is required to gain access through the security roller door as well as to exit. Park in any car space other then those marked “Private” or in the laundry drop off / loading area on B1 by the elevators.

Is there a supermarket nearby?

There is a small 7/11 convenience store located in the Landmark Building for all those last minute items as well as another small convenient store the “GROCER” located on the Mooloolaba Esplanade under the Peninsular building only a short 1 minute walk from the Landmark Resort. Coles Supermarket, BWS liquor store, Brumby’s bakery and an AMCAL Chemist can also be located at the end of the Esplanade a short 5-10 minute walk from the Landmark Resort.

Is your reception open 24 hours?

No, unlike a hotel, self-contained apartments do not have a 24 hour reception.

Our reception hours are as follows:

  • 8:00am to 6:00pm, Monday – Saturday
  • 8:00am to 4:00pm, Sundays and Public Holidays

After hour’s calls are directed through to the night service (dial 9) on your room phone or using the phone in reception or at the main entrance, the night service employees are trained to answer most questions relating to Landmark resort, any urgent calls will be directed to the onsite Manager. The Landmark Resort is a secure building after hours, access to the resort after hours requires your room key to be swiped in the card readers at the entrances to the resort.

What does "self-contained" mean?

Fully self contained means that our apartments are fully equipped with full kitchens (larger Apartments) / kitchenettes (Studio Apartments), washing machines, dryers and many other typical household items. The fantastic thing about self contained is that it’s a home away from home, it gives you a choice, do we prepare a nice simple meal in tonight or do we dine out at one of Mooloolaba’s fantastic restaurants, use as many or as little of the Apartment facilities as you choose to suit your holiday style. Another advantage of being self contained is that once you have checked into your apartment you are free to enjoy the apartment and your holiday without interruption from housekeeping entering your apartment through out your stay.

What time is check-in?

Check-in time is 2.00pm. If you would like to discuss an earlier time to check-in please contact one of our reservations staff to discuss.

What time is check-out?

Check-outs are at 10am. If you would like to upgrade to a later check-out time please call one of reservations team members to discuss.

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