Frequently Asked Questions

Fully self-contained means that our apartments are fully equipped with full kitchens (larger Apartments) / kitchenettes (Studio Apartments), washing machines, dryers and many other typical household items.

The fantastic thing about a self-contained apartment is that it’s a home away from home, it gives you a choice, do we prepare a nice simple meal in tonight or do we dine out at one of Mooloolaba’s fantastic restaurants, use as many or as little of the Apartment facilities as you choose to suit your holiday style.

Another advantage of being self contained is that once you have checked into your apartment you are free to enjoy the apartment and your holiday without interruption from housekeeping entering your apartment through out your stay.

All linen is provided in the apartments, and all of our apartments come fully equipped with laundry facilities for your use during your stay. Should you require extra linen or amenities during your stay, they are available from reception.

Pool towels can be hired at reception, free of charge. If pool towels are not returned at the end of your stay, charges will apply.

Our apartments are not serviced daily; bookings of 8 nights or longer will receive a mid-stay service.

However, if you would like your apartment to be serviced, we can arrange this. Please advise our staff at the time of booking to arrange this. We do charge a fee for additional servicing, as our standard quoted nightly rates are based on the fully self-contained style of accommodation.

All of our apartments have reverse cycle air conditioning and some units are also fitted with ceiling fans as an alternative to using the air conditioning.

All Landmark Resort & Spa apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for smoke nuisance.

Yes, we offer cots, highchairs, prams FREE of charge. We also have shower chairs on request. Please advise at time of booking to guarantee the equipment.

As we are self-contained apartments, a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.

We accept Mastercard, Visa, American Express & Union Pay payments.

You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering). The person registering at check-in must be at least 18 years of age.

In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity.

A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.

No animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide, Hearing and Assistance Dogs Act 2009 and Anti-Discrimination Act 1991 section 5, Guide Dogs or Companion dogs are permitted in the complex.

All certified animals must display the Queensland Government approved patch on their coat or harness, in addition to a copy of the Handler Identity Card being provided prior to check in. The ID presented on the Handler Identity Card must match the handler onsite. Failure to meet the above requirements will result in pets being excluded from the property. For the purpose of this policy, therapy and emotional support pets are not permitted on the property.

Guide, hearing or assistance dogs may be vacated from the Resort if that animal’s behaviour poses a direct threat to the health or safety of others. Landmark Resort accepts no responsibility for approved guide, hearing, and/or assistance dogs.

No, we do not accept Schoolies bookings. Our property does not have the policies, procedures, or resources in place to meet the unique needs of Schoolies groups.

Parties/functions are not permitted at Landmark Resort & Spa and all family celebrations must cease by 10pm.

If there is any breach of this policy, you will be evicted.

Check-out time is 10.00am. All late check-out requests must be pre-arranged and approved with reception, as they are based on availability.

Monday to Friday: 8am – 6pm
Saturday & Sunday: 8am – 5pm
Public Holidays: 8am – 5pm
Christmas Day: 8am – 4pm

If you are arriving outside of reception hours, please contact Reception at least 24 hours prior to arrival.

An email will be sent with instructions to access the property after-hours & collect your room keys from our reception.

There is a key pad located on the wall with our after-hours phone number at the entrance of the property.

As per Queensland Fire Regulations:

• Studio Apartment – 2 people
• 1 Bedroom Apartment – 2 people
• 2 Bedroom Apartment – 4 people
• 3 Bedroom Apartment – 6 people

This does not include infants and babies. This ruling will be strictly adhered to.

0-2 Years - Free of charge, when using existing bedding. 
3 Years+ - Adult rates apply.

Please note that we have cot hire available, free of charge - please advise at the time of booking if you will require a cot.

Yes, you’re welcome to request a particular view or apartment level when booking. While we’ll always do our best to accommodate requests, they are subject to availability and cannot be guaranteed.

Yes, we do have a luggage room available so that you can leave your bags on arrival or departure.

There is a small 7/11 convenience store located in the Landmark Building for all those last minute items.

Coles Supermarket, BWS liquor store, Brumby’s bakery and an AMCAL Chemist can also be located at the end of the Esplanade a short 5-10 minute walk from Landmark Resort.

Yes, Landmark Resort has FREE and secure underground car parking, accessed via Burnett street. A valid room key is required to gain access through the security roller door as well as to exit. Park in any car space other then those marked “Private” or in the laundry drop off / loading area on B1 by the elevators. Please note that our car park clearance is 2.05 meters.

Yes, Landmark Resort has 1 heated outdoor pool area, with a spa and children’s wading area.

• Waterfall Day Spa (charges apply)
• Rooftop spa & BBQ area
• Swedish style sauna
• Fully equipped gym

Yes, we have elevators available.

No, unfortunately we do not have facilities for charging electric vehicles.

You can find EV charging facilities on Level 2 of the Mooloolaba ParknGo, accessible via Brisbane Road.

Yes, when you book your stay directly with us, you will receive FREE return airport transfers from the Sunshine Coast airport for all guests.

Simply make your booking and contact our reception team to arrange your transfers.

For more information, click here.

NOTE: Offer is available from Sunshine Coast Airport only (Brisbane Airport not included). Conditions apply, valid for direct bookings only & transfers must be booked at time of reservation to be eligible. For more information, please contact reception.

Yes, we are centrally located, making it easy to explore Mooloolaba on foot. The beach, shops, restaurants, cafés, supermarkets and many attractions are all within walking distance, while public transport and rideshare services are readily available for exploring further afield.

We will gladly book your ticket for any attraction, tour, adventure, transfer, or entertainment – and we will help you plan your stay so you can get the most from your Sunshine Coast stay.

Contact our friendly Reception team today for assistance booking your tour. You can also view tours and activities here.

Yes, Mooloolaba Beach is generally safe for swimming, with patrolled areas during peak times. We always recommend swimming between the flags and following local safety signs. Keep an eye on children and weaker swimmers, and be aware of tides and surf conditions.

For live beach updates & patrolled hours, click here.