Terms & Conditions / Policies

Booking Terms & Conditions

1. Age

You must be at least 18 years of age to make a booking of any accommodation. There must be an accompanying adult staying per apartment if all guests are under the age of 18.

2. Changes to Bookings

If you want to change any details of your booking, you must contact our reservations during office hours or email. We will do our best to assist you, but cannot guarantee that changes can be made. For booking cancellations please refer to our cancellation policy.

3. Arrivals & Departures

Check in is from 2:00 pm & check out is by 10:00 am. Requests or arrivals/departures outside these times may incur fees.

4. Requirements Upon Check-In

You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering). The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.

5. Non-Smoking

Landmark Resort is a non-smoking building and we ask that you refrain from smoking within the property grounds. Evidence of smoking in rooms will incur a cleaning fee payable by the guest.

6. Mid-Week Service

A mid-week service is provided for bookings of 8 nights or more.

7. Copyright

Images and content on the website may not be copied, saved or used in any format unless written permission is granted.

8. Force Majeure

We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Landmark Resort or Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.

9. Pet Policy

No animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide, Hearing and Assistance Dogs Act 2009 and Anti-Discrimination Act 1991 section 5, Guide Dogs or Companion dogs are permitted in the complex.

All certified animals must display the Queensland Government approved patch on their coat or harness, in addition to a copy of the Handler Identity Card being provided prior to check in. The ID presented on the Handler Identity Card must match the handler onsite. Failure to meet the above requirements will result in pets being excluded from the property. For the purpose of this policy, therapy and emotional support pets are not permitted on the property.

Guide, hearing or assistance dogs may be vacated from the Resort if that animal’s behaviour poses a direct threat to the health or safety of others. Landmark Resort accepts no responsibility for approved guide, hearing, and/or assistance dogs.

Cancellation Policy

High Season

If booking is cancelled or modified up to 30 days prior to arrival no fee will be charged.

If cancelled later or in case of a no-show, the total price of the reservation will be charged.

If booking dates cross seasons, the most restrictive policy will apply to the booking.

HIGH SEASON DATES:

• 19/12/26 – 09/01/27
• 25/03/27 – 28/03/27
• 18/12/27 – 08/01/28

Low / Mid Season

If booking is cancelled or modified up to 7 days prior to arrival no fee will be charged.

If cancelled later or in case of a no-show, the total price of the reservation will be charged.

LOW/MID SEASON DATES:

• All other dates

Please Note:

No fees will apply for amendments to existing reservations, however the new total price of the reservation will apply.

If you have checked-in and choose to vacate the apartment prior to the confirmed departure date, no refund will be issued.

If booking dates cross seasons, the most restrictive policy will apply to the booking.

Deposit / Payment Policy

High Season

No deposit will be charged at the time of booking. The total price of the reservation will be charged 30 days prior to arrival.

Low / Mid Season

No deposit will be charged at the time of booking. The total price of the reservation will be charged 7 days prior to arrival.

If booking dates cross seasons, the most restrictive policy will apply to the booking.